My Profile

R. K. BHANDARI, House No. 790, Sector 21 C , Faridabad, India, Email:rkbhandari@rediffmail.com
Having a rich & varied experience of Hospitality Operations & Training. An out of the box thinker committed towards the growth of the HR & people with in the organization& leading human resources to achieve organization’s objectives through training HR.Extensive experience in Employee Developmental Activities, Career Planning, Culture Building & Training & Development in organization.Hands on experience in Designing Training for the benefit of organization and HR.Developing system for improved organizational growth and higher employee morale/productivity.Adapt in interfacing with Internal Departments / Service Providers to ensure smooth flow of day -to –day operations.Skilled in handling large operations and leading people to desired goal and maintaining peaceful & amicable work environment in the organization.Endowed with exemplary leadership, conceptual, strategic and analytical skills.Core competenciesManagerialStrategic Planning Leadership Change ManagementBusiness Planning Culture BuildingHuman Resource ManagementPeople Management Manpower Planning Performance EnhancementTalent acquisition Capabilities & Career Development &Designing of Training Skill Building Succession PlanningTrainer SkillOperation ManagementHospitality Operations Catering Operations Planning for OperationsEvent ManagementWork Experience
Presently working with BC Institute of Hotel Management & CateringTechnology, Kalka ji, New Delhi as Director/Principal since June 2007..I am responsible for leading and facilitating Systems and Processes like Talent Acquisition, Employees Services and Relationships, Employees Engagement, Performance Management System, Career Development and Training Interventions, Compensation & Reward Management, Statutory and Payroll Management, Motivation and retention, Industry Relations.October 2004- July 2005 as Professor- HR & Hotel Operations with College of Hospitality & Tourism, New Delhi,I am responsible for Training Quality Manpower for Hospitality Industry. Took activeparticipation in various important catering assignments of national and internationalrepute.Catering Arrangements for International Korf Ball Championship, Asian Boxing Championship, All India Congress Committee Convention,Catered to our Ex Presidents and Prime ministers.Many more important assignments were successfully managed and were acknowledgedby the authorities time to time.Also performed role of F and B Manager & Resident Manager.Planned and established set up of deluxe rooms & suites also. Appreciated for the role played, by the management on many occasions. Worked in various outlets of Food & Beverage Service department & successfully managed them.Academic CredentialsPGDM (HR) All India Management Association (AIMA) New Delhi in 1997Dip in Hotel Management Institute of Hotel Management & Catering& Catering Technology Technology, Lucknow in 1985B.Sc HNB University GarhwalNotable AccomplishmentAttended course on Research Methods in Tourism and Hospitality Management from 2nd January 2007- 6th January 2007 which was conducted by Faculties from College of Hospitality and Tourism University of Waikato, New Zealand. Data for research were collected from various guest staying in Delhi Hotels and were analyzed with the help of SPSS research software.Associated with National Council For Hotel Management, Pusa, New Delhi, Guru Govind Singh University New Delhi, Aligarh Muslim University , and Ruhail Khand University.Took part in various prestigious Catering assignments time to time and was acknowledged for the effective services. Core Competencies in Managing Catering Events.Distinctions* Undergone through special training course organized by Department of Personnel &Ministry of Tourism, Govt. of India.Direct Trainer SkillDesigning of Training Courses* Certificate of appreciation for Training and Education in the Hospitality Industry by American Hotel & Lodging Educational Institute (AH & LA) USA in following SubjectsManaging Hospitality Human ResourcesFood & Beverage ServiceSupervision in the Hospitality Industry*Participated in International Summit on “Service Excellence” organized by IIMT(Oxford Brooks University) and NEBAA( Southern Connecticut State University, USA) at Radisson Hotel, New Delhi, India.* Graduate Member of All India Management Association, New Delhi. Succesfully organized Seminar on Topic on Tourism and Terrorism: Issues and Challenges in Delhi on 21 January 2009. Written Paper on Hospitality Education Issues and Challanges.