More demand and less supply: due to non professional professional courses.
Mushrooming growth of Hotel Management Institution in country without any controlling authority and proper curriculum has worsened this situation. Entry level in hotel has come down.
Basic objectivity of the course is not being followed in many colleges. Students attitude, knowledge and skill building is at secondary priority.
Lack of qualified faculty in many colleges.
All these with the combination of HR and Training Policies of Hotel are responsible for High turn over rate.
Inefficient hiring system, Hiring without proper screening, Minimum wage employment, No formal training programme in hotel.
On the job training – many hotels prefer to give on the job training rather than special coaching classes/ tutorial by training cell. It is cheapest but most traumatic for employees.
Many receives inadequate training leading to mistakes resulting in discouragement & demotivation. Thus leaving the job.
If they have a proper designed training programme to develop this abundant labour force, they can become best work force for the Hospitality Industry.
We should concentrate more on this factor as this industry involves relationship & provides so much contact between employees and customers which is not in any other industry.
RECCOMMENDATION
Training and HR department should be manned with sufficient / required number of staff
This dept shouldn,t be neglected or treated as record keeping and payroll maintaining department. Productivity and Efficiency depends upon quality of people we have. Therefore Organisation should pay more attention to this department.
R K Bhandari (BSc, Dip In Hotel Management, PGDM( HR)
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