“Out Source Your Hearts to us” :Health Care with touch of Hospitality

Hospitality word which has come from the word Hospital showing care and concern are the primary need of the Hospitality Industry. With the growth in per capita income level and need for the quality health care, a great relationship is being seen in Hospitality Courses and Health Care Facilities. Consumer has expectation of best quality Services and Care. India’s Corporate Hospitals are fully equipped, upmarket and efficient and are ready to provide them all what they need along with health care. The need of patient in these hospitals may not only related to the health but quality facilities and services. Modern Hospitals has to make arrangement under one roof to provide all round support services eg. Reservations. Transportation, Insurance claim, followup services etc.
Hospitality training where guest is treated like God creates culture of personal attention to each guest. This conditioned training shall be helpful in providing best services to the patients. Recommendation from one satisfied customer to other may lead to increased interest in others. Hospitality curriculum includes some of the relevant subjects like Hygiene, sanitation, Housekeeping, Nutrition and Food Science and above all they are conditioned for hospitable services. Other administrative and operational task are very similar to the Hospitality industry mainly taking care of the customer, registration, billing, and accounting. Other than Medical and nursing related task, hospitality professional can be best suited for various jobs e.g for Housekeeping, Food and Beverage Production, Dietician, Catering and customer handling jobs. Which will ensure complete satisfaction of the patient.

Considering the future scope of Medical Tourism , curriculum can be further designed combining medical and travel need from speedy clearance, immigration and visa facility and tour operation with specialization in handling medical tourists. This will enhance competitiveness of Medical Tourism in India.

With the various promotional schemes by Ministry of Tourism, Government of India towards attracting Medical Tourist to the country, better relationship between Hospitality and Hospital is foreseen in the near future.