Hospitality begins from US

Hospitality is a business having International flavour. Institutions need to have enough approaches and resources to evaluate International scenario and interrelatedness to the current trends with futuristic approaches. Ultimately only this is going to affect our existence into the business as well as will invite better opportunities to the tourism and hospitality sector. Dynamic hospitality education in global perspective should be the objective of Hospitality Educators. Cohesiveness is to be brought in the curricula. A serious effort into this direction is to be initiated by all concerned authorities and well wishers of future Hospitality Generations. Many facet of Hospitality Education Bodies has brought varieties of unstructured programmes and challenge free education system with thinned career opportunities. Mushrooming growth of Hotel Management Institution in country without any controlling/ regulatory authority has worsened the situation. One of the prime requirement of Hospitality Industry is the consistent delivery of quality services which is the result of Programme of steady quality assurance during the training period. Customer centric education system will develop this culture and has to be conditioned in hospitality aspirants during his/her education period beside proper emphasis on knowledge, skills and attitude. In the era of Globalization, we can not neglect international scenario and competition. Age old Curriculum and Methodology along with lack of futuristic approach towards hospitality education are biggest hindrance in producing real managers. Methodology need to be readjusted in the age of globalization and Hi Tech. Flexibility with advancement and futuristic amalgamation along with the research inputs and continuous focus on value addition has to be the priority of curriculum. To improve excellence, Institution need to provide quality Infrastructural facility, academic support, resources utilization, entrepreneurship development opportunities, effective industry exposure and partnership with the industry to provide better training assistance. Industry- Institution interface helps in getting instant feedback as well as identify the training need. Thus helps in designing effective training, in recruitment and in retention as well. More Industry-Institution interface should be included in the policy of Corporate Social Responsibilities of the Organization. Industry must help in enhancing institution’s capacity for technology development and innovation. Supply shortfall of Manpower in Hospitality Industry is going to be a challenging task in coming days as the problem is being precipitated to the many Hospitality Training Institutions also. Disparity between expectation and reality, incompetent hiring system, quality of leadership and supervision and other hygiene factors are some of the common causes for the shortfall as well as failure to retain employee. Aspiration for better pay, better work life and faster career growth becomes priority in comparison to liking for hospitality job and desire to excel as a hotelier. Institution and Industry coordination along with the transformed HR Strategies and policies are the leading requirement and the issue need to be addressed without delay to timely mitigated the impact of the problem. Only effective HR System implementation can bring these changes. Training and HR department should be manned with sufficient / required number of staff so that right training environment with objectivity is created and man power is effectively utilized. Not forgetting to manage and control their expectations and majority merely seek an element of recognition and discussion around and what areas of development would benefit both graduate and employer. To manage the long term career expectations, career development, progression and succession planning for employees along with in- service training programme should be in place and need to be communicated via open, honest and realistic discussions. Parameters should be clearly performance based. Recognizing the value of employee, a regular clear communication, higher employee satisfaction & pride will improve employees productivity & retention with improved service quality and standards.