Present scenario in Hotel Industry in India

• More demand and less supply
• High attrition rate
• Non professional professional courses
• Inefficient hiring system
• Hiring without proper screening
• JD are not informed properly
• Lack of knowledge about reality of job
• Minimum wage employment
• No formal training programme in hotel.
• A worker who want to go ahead may have to quit and go some where else. But can not rise in the same organization due to various compulsions.

On the job training – many hotels prefer to give on the job training rather than special coaching classes/ tutorial by training cell. It is cheapest but most traumatic for employees.
Many receives inadequate training leading to mistakes resulting in discouragement & demotivation. Thus leaving the job.
If they have a proper designed training programme to develop this abundant labour force, they can become best work force for the Hospitality Industry.

We should concentrate more on this factor as this industry involves relationship & provides so much contact between employees and customers which is not in any other industry.

RECCOMMENDATION

Training and HR department should be manned with sufficient / required number of staff
This dept shouldn,t be neglected or treated as record keeping and payroll maintaining department. Productivity and Efficiency depends upon quality of people we have. Therefore Organisation should pay more attention to this department.